Returns & Refund Policy

At ZAFSwim™, we want you to shop with confidence. That's why every order is backed by our 30-Day Risk-Free Guarantee.

If you're not completely satisfied with your purchase, we're here to help.

🛡️ 30-Day Risk-Free Guarantee

If you're not happy with your ZAFSwim™ purchase for any reason, simply contact us within 30 days of receiving your order.

We'll work with you to arrange a refund, replacement or exchange, depending on your situation.

📦 Return Eligibility

To be eligible for a return, your item should:

• Be returned within 30 days of delivery.
• Be in good condition.
• Include all original accessories and packaging where possible.

If your item is faulty, damaged or incorrect, please contact us as soon as possible so we can resolve the issue promptly.

💙 Faulty or Damaged Items

If your order arrives damaged or you believe you've received a faulty product, please email us within 7 days of receiving your order.

Include:

• Your order number
• A brief description of the issue
• Photos of the product (if applicable)

We'll assess the issue and arrange a replacement or refund where appropriate.

🚚 Return Shipping

If the return is due to:

• A faulty, damaged or incorrect item, ZAFSwim™ will cover the return shipping costs.
• A change of mind, the customer is responsible for the return shipping costs unless otherwise agreed.

💳 Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

🔄 Exchanges

Need a different colour or replacement?

Contact us and we'll be happy to help arrange an exchange, subject to product availability.

📧 Need Help?

If you have any questions about your order or our return process, please contact our friendly support team.

Email: hello@zafswim.com.au

We aim to respond to all enquiries within 1–2 business days.