Frequently asked questions

Everything You Need to Know

What is ZAFSwim™?

ZAFSwim™ is an Australian brand dedicated to creating premium swim products that help children feel comfortable, confident and excited to get in the water. Our mission is to make every swim a fun and enjoyable experience for kids and parents alike.

How long does shipping take?

We dispatch all orders within 1–2 business days. Shipping times vary between 5-8 business days depending on your location and will be shown at checkout.

Do you ship Australia-wide?

Yes! We proudly ship to customers across Australia, with plans to expand internationally in the future.

What is your return policy?

We want you to shop with confidence. If you're not completely happy with your purchase, contact us within 30 days and we'll help you with a return or exchange. Please see our Returns Policy for full details.

What payment methods do you accept?

We accept all major credit and debit cards, along with secure payment options available at checkout, including Shop Pay, Apple Pay, Google Pay and PayPal (where available).

How can I contact ZAFSwim™?

Our friendly team is always happy to help! Simply email us at Hello@zafswim.com.au or fill out our contact form and we'll get back to you as soon as possible.

Who are ZAFSwim™ products designed for?

Our products are thoughtfully designed for young swimmers from beginners taking their first lessons to confident kids enjoying family holidays and weekends at the pool.

Are ZAFSwim™ products a good gift?

Absolutely! ZAFSwim™ products make a thoughtful gift for birthdays, Christmas, holidays or any child starting swimming lessons.

Do you offer a 30-Day Risk-Free Guarantee?

Absolutely! We stand behind the quality of every ZAFSwim™ product.

If you're not completely satisfied, simply contact us within 30 days of receiving your order and we'll help organise a refund or exchange in accordance with our Returns Policy.